At Uniqare Dry Cleaners , we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services, whether at one of our physical locations or through our online platform. By using our services or interacting with us, you consent to the collection and use of information as described in this policy.
1. Information We Collect
We collect various types of personal information to provide our dry cleaning services and enhance your experience with us. The information we collect includes:
- Personal Identification Information: Name, phone number, email address, and billing address.
- Transaction Information: Details about the dry cleaning services you have used, such as the items cleaned, special instructions, and payment details.
- In-store Information: Information gathered when you visit our locations in Gurgaon, including the items you drop off for cleaning and any preferences you provide.
- Communication Information: Any information you provide when you contact us, either via phone, email, or other methods.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To Provide Services: To process your dry cleaning orders and ensure accurate service delivery, including billing.
- To Improve Customer Experience: To enhance your overall experience by offering customized services based on your preferences and order history.
- Communication: To keep you informed about the status of your orders, special offers, promotions, or changes to our policies and services.
- Customer Support: To respond to your inquiries or resolve any issues you might have.
- Marketing: To send you promotional offers, discounts, and updates. You can opt-out of marketing communications at any time.
- Legal Compliance: To comply with applicable laws, regulations, and legal requirements.
3. How We Protect Your Information
We are dedicated to ensuring the security of your personal information. We implement various security measures, including:
- Encryption: We use secure encryption protocols for transactions, ensuring that your payment information is transmitted safely.
- Access Control: Your personal information is only accessible to authorized personnel who need it to perform their duties.
- Data Retention: We store your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
While we strive to protect your data, no method of online storage or transmission is 100% secure. Therefore, we cannot guarantee complete security, but we will take reasonable measures to protect your information.
4. Sharing Your Information
We respect your privacy and do not sell or rent your personal information. However, we may share your information in the following situations:
- Service Providers: We may share your data with third-party providers who assist us in managing services, including payment processors, delivery partners, and marketing platforms. These third parties are obligated to keep your information confidential and use it solely for the purposes for which it was provided.
- Legal Obligations: We may disclose your personal information when required by law or in response to valid legal requests by public authorities, such as a court order.
- Business Transfers: In the event of a merger, acquisition, or sale of Uniqare Dry Cleaners, your information may be transferred as part of the transaction.
5. Your Rights and Choices
You have certain rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You may update or correct any inaccurate personal data.
- Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations.
- Opt-Out: You may opt out of receiving promotional emails by using the “unsubscribe” link provided in each email or contacting us directly.
To exercise these rights, please contact us using the contact information provided below.
6. Cookies and Tracking Technologies
We use cookies and similar technologies on our website to enhance your experience, analyze trends, and track website usage. Cookies help us remember your preferences and offer a more personalized experience. You can manage cookie settings through your browser, but disabling cookies may affect the functionality of our website.
7. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we discover that we have inadvertently collected data from a child under 13, we will take steps to delete the information promptly.
8. Changes to This Privacy Policy
We may update or revise this Privacy Policy from time to time. When we do, the updated policy will be posted on this page, and the “Effective Date” will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us at:
- Email: info@uniqaredrycleaners.com
Thank you for choosing Uniqare Dry Cleaners. We value your trust and are dedicated to protecting your privacy.