Privacy Policy

1. Introduction & Company Identity

This Privacy Policy explains how UNIQARE - The Absolute Dry Cleaning ("UNIQARE", "we", "our", or "us"), located at Shop No. 13, First Floor, Sector 23 HUDA Market Rd, Opp. Community Center, Gurugram, Haryana 122017, India, handles and protects personal information collected through our website (https://uniqaredryclean.com), doorstep pickup bookings, WhatsApp assistant, and direct customer telephone calls.

2. What Information We Collect

We only collect information necessary to fulfill our textile and garment cleaning services:

• Contact Information: Full name, telephone/mobile number, email address (optional).
• Pickup & Delivery Address: Flat/house number, building/society name, street, locality/sector, and city (e.g., Sector 23, DLF Phase 1-5, Palam Vihar, Gurugram).
• Order Specifics: Item types (suits, bridal lehengas, shoes, curtains), special care instructions, fabric notes, and pre-existing stain descriptions.
• Technical Log Data: Non-personally identifiable data such as browser type, approximate device viewport, referring URL, and anonymous analytics to improve mobile user experience.

3. How We Use Your Information

Your information is used strictly for legitimate business and fulfillment purposes:

• To assign a logistics rider to your doorstep at your selected pickup and delivery time slots.
• To generate your itemized digital WhatsApp invoice and order tracking status.
• To clarify garment care instructions (e.g., consultation regarding delicate zardozi or specific stain treatments).
• To process cash-on-delivery or digital UPI payments upon delivery.
• To measure landing page effectiveness for Google Ads and prevent fraudulent bookings.

4. Third-Party Disclosures & Non-Selling Commitment

We strictly do not sell, rent, trade, or barter your personal information to any third parties or marketing agencies.

Information is only shared with trusted operational service providers who assist us in operating our business under strict non-disclosure obligations:

• Local Delivery Staff & Riders: Dedicated logistics riders assigned directly to your Gurgaon doorstep pickup and delivery route.
• WhatsApp Business API: For automated order confirmation messages, digital receipts, and customer service chats.
• Legal Compliance: When required by Indian law or competent law enforcement authorities.

5. Google Advertising & Cookie Policy

Our website may utilize Google Ads conversion tracking and Google Analytics cookies to evaluate the performance of our advertising campaigns. These cookies do not store personally identifiable information (such as your name or exact address).

You can choose to accept or decline cookies through your browser settings or our on-page cookie consent banner. Refusing cookies will not impact your ability to book doorstep dry cleaning services.

6. Data Storage & Security Measures

We employ industry-standard security practices to protect your data from unauthorized access, alteration, or disclosure:

• Full 256-bit SSL (Secure Sockets Layer) encryption across our entire website.
• Restricted physical and digital access to customer records, limited only to verified logistics personnel.
• Routine data audits to safely delete expired order logs.

7. Your Rights & Data Erasure (Opt-Out)

You have full control over your personal information. At any time, you may:

• Request a copy of the address or contact details stored under your profile.
• Request immediate correction of incorrect phone numbers or addresses.
• Request permanent deletion of your phone number and address from our customer database by contacting our Grievance Officer.

8. Grievance Redressal & Contact Officer

In accordance with the Information Technology Act 2000, SPDI Rules 2011, and Google Ads policy requirements, if you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Grievance Officer: