Terms of Service

1. Service Scope & Acceptance

By scheduling a doorstep pickup, placing an order via telephone or WhatsApp, or visiting our workshop at Shop No. 13, First Floor, Sector 23 HUDA Market, Gurugram, you agree to be bound by these Terms of Service. If you disagree with any portion of these terms, please contact our store manager before booking.

2. Garment Inspection & Doorstep Tagging

To prevent discrepancies, every order undergoes a two-tier verification:

• Doorstep Tally: Our rider counts and tags every garment in front of you. Pre-existing tears, broken buttons, severe discoloration, or heavy stains are recorded on your digital receipt.
• Workshop Master Check: Before cleaning, our master artisan inspects fabric weave, care labels, and trims. If an unlabelled fabric presents a high risk of color bleed or shrinkage, we contact you via WhatsApp for consultation before proceeding.

3. Delicate Ornamentation & Designer Trims

We specialize in bridal couture (Sabyasachi, Manish Malhotra, Raw Mango) and designer wear. While we manually wrap and shield metal buttons, crystals, pearls, and zardozi embroidery with protective foil:

• Garments with defective or loose stitching from previous use or aging glues are cleaned with utmost care, but minor thread loosening inherent to delicate handwork is not deemed processor negligence.
• Any removable brooches, belts, or valuable accessories should be detached prior to handing garments to our rider.

4. Turnaround Times & Delivery

• Standard Turnaround: 48 to 72 hours from pickup for everyday garments, suits, and daily wear.
• Bridal & Heavy Furnishing: 3 to 5 business days for intricate lehengas, carpets, and leather restoration requiring multi-stage artisan drying and hand spotting.
• Express Service: 24-hour express processing is available upon prior request with an express processing fee.

5. Doorstep Pickup & Delivery Charges

Doorstep pickup and delivery is 100% Free across all Gurugram sectors (DLF Phase 1-5, Golf Course Road, Cyber City, Sushant Lok, Palam Vihar, Sector 23, Sohna Road, Nirvana Country, South City) on all orders above ₹499. Orders below ₹499 may attract a nominal ₹50 rider transit fee.

6. Payment Terms & Zero Advance Policy

UNIQARE operates with full customer trust. No advance payment is required for standard residential orders. You inspect your cleaned garments upon doorstep delivery and pay conveniently via:

• Cash on Delivery (COD)
• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Direct Debit / Credit Card or Net Banking

7. Garment Liability & Maximum Compensation

In the exceedingly rare event of a garment being misplaced or suffering irreparable processor damage attributable to UNIQARE's negligence, compensation is handled transparently following recognized industry standards (Drycleaning & Laundry Institute - DLI guidelines):

• Maximum liability is capped at up to 10 times the dry cleaning fee charged for that specific item, or a maximum of ₹3,000 per garment, whichever is lower, unless a higher declared value was submitted in writing prior to processing.
• UNIQARE is not liable for manufacturer defects, inherent fabric degradation, fugitive dyes that bleed despite proper solvent care, or garments lacking manufacturer care labels.

8. Unclaimed Garments Policy

Cleaned garments will be safely held in our climate-controlled Sector 23 facility for up to 30 days from the scheduled delivery date. After 30 days, UNIQARE reserves the right to levy a holding fee of ₹10/day per garment. Garments unclaimed past 90 days may be donated to verified local charitable institutions.

9. Contact & Store Management