Refund & Cancellation Policy

1. Order Cancellation Policy

We understand that plans can change. Our cancellation rules are simple and hassle-free:

• Before Rider Dispatch: You can reschedule or cancel your doorstep pickup anytime before the rider departs without any penalty or cancellation fee.
• At the Doorstep: If you decide not to proceed when the rider arrives, you may cancel without obligation.
• After Garment Processing Begins: Once garments have undergone physical cleaning or solvent cycles at our Sector 23 workshop, orders cannot be cancelled.

2. 100% Free Re-Cleaning Guarantee

Customer satisfaction is our highest priority. In the rare instance that an item does not meet your quality expectations:

• Please contact us within 24 hours of delivery via WhatsApp (9711160333) or phone (+91 92507 94859).
• Share a quick photo of the specific stain or pressing issue.
• We will schedule a complimentary doorstep pickup and re-clean the garment with our master spotter at zero additional cost.

3. Refund Eligibility & Conditions

Refunds are processed in the following qualifying circumstances:

• If an item was paid for digitally in advance and UNIQARE is unable to service the order.
• If, after our complimentary re-cleaning process, the garment quality remains unsatisfactory due to demonstrable operational fault.
• If a billing error or duplicate digital transaction occurred during payment.

4. Refund Timelines & Settlement Method

• Method: Approved refunds are credited directly to your original payment source (Google Pay, PhonePe, Paytm, UPI ID, or Bank Account).
• Timeline: Once approved by our store manager, refund credits are processed within 3 to 5 business days.

5. How to Initiate a Quality or Refund Claim

To request a rework or refund, simply reach out to our customer support desk: